Features
CloudNett VoIP Communications System
CloudNett VoIP utilizes 3CX. 3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Communicate anywhere, anytime
Here is a breakdown of why 3CX is the solution for your business:
● Telephony: Web client and mobile apps for remote working
● Video: Included in your system, no add-ons needed
● Live Chat: Talk with your customers in real time via your website or Facebook!
● SMS: Allow your customers to interact with you instantly
● Integrations: CRMs and Microsoft 365
● Low Cost: Save on your phone bills, add ons and hardware
● Flexible: Keep your numbers, choose your phones and your provider
● Secure: 3CX includes advanced security features
● Install anywhere: Hosted or on Premise, MiniPC, Hyper-V, VMware or KVM!
● Backed by the vendor, supported by us
● 600,000+ customers globally
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
● Decrease your Phone Bill by up to 80%
● Licensing based on number of simultaneous calls and not extensions
● Make free interoffice calls and branch calls
● Free calls to remote workers with web client and iOS / Android apps
● Use prominent SIP trunks to reduce outbound call charges
● Eliminate 800 number phone bills with WebRTC integration
● Use International DIDs & IP Telephony so customers can call in at competitive rates.
Hotel PBX
● Check-in/out of Guests
● Sets extension to match guest name
● Billing of external calls
● Scheduling of wake-up calls
● Blocking of external calls in vacant rooms
CRM Integration
This is how it can help you:
● Call journaling
● Creates a new customer record for new numbers
● Saves agents time searching
● Chat journaling when using 3CX Live Chat
● Call logging in your CRM records – even when using 3CX Apps!
WhatsApp Integration
● Messages are logged, to ensure no response violates company policies
● Staff do not need to give out their personal WhatsApp numbers
● Chat conversations are logged centrally
● WhatsApp messages can be sent to a queue of agents to share the load
Call Flow Designer
● Call routing based on customer authentication
● Automatic outbound dialler
● Callback scheduler
● Credit Card Authentication
● Phone Orders
● Surveys
● Automated Text to Speech & Speech to Text in 120 languages
Security & Backup
● Increased secure web server configuration
● Automatic detection & blacklisting of SIP attack tools
● Global IP Blocklist automatically updated for participating PBXs
● Traffic to 3CX apps is encrypted via the 3CX Tunnel
● Voice traffic is encrypted via SRTP
● Automatic generation and management of SSL certs
● Qualys labs A+ rating and Immunilabs A Rating
● Automatic failover for instant backup
● Encryption between browser and the website ensured via HTTPS
● Limit access to 3CX management console based on IP
The 3CX Call & Contact Center
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
Send & Receive Business SMS / MMS
● Send SMS / MMS to your customers
● Route SMS to multiple agents so no message goes unanswered
● Keep personal mobile numbers private
Facebook Messenger Integration
- Integrate with your FB business page – All Messages are sent to your web client
- Agents can answer customer queries without having access to Facebook
- Forward to a queue with multiple agents
- Chat reports available per agent and queue
User-friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, Facebook and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!